Privacy and Cookie Policy

PRIVACY POLICY AND NOTICE

This is the privacy notice of the Top Property website. In this document, ““we”, “our”, or “us” refers to the Top Property website owned by The Virtual Network registered in Australia with ABN 97 183 206 552.

Our registered address is at PO Box 154, Sorrento VIC 3943.

This is a notice to inform you of our policy about all information that we record about you. It covers both information that could and could not identify you and information.

We are extremely concerned about protecting your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please do tell us.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

1

BUSINESS AND PERSONAL INFORMATION

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose.

This information is used:

1.1
to provide you with the good and services which you request;
1.2
for verifying your identity for security purposes;
1.3
for marketing our services, and products;
1.4
information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

2

MARKET PLACE INFORMATION

When we obtain information from you specifically to enable you to buy goods offered on our website by marketplace sellers, we assume that in giving us your information, you are also giving us permission to pass it to the relevant persons to facilitate the transaction and complete the fulfilment of your purchase, delivery, return or refund.

3

YOUR DOMAIN NAME AND E-MAIL ADDRESS

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee, seller or contractor of ours and who does not need to know, either generally or specifically.

This information is used:

3.1
to correspond with you or deal with you as you expect;
3.2
in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3
to send you news about the goods/services to which you have signed up;
3.4
to tell you about other of our good/services or services of sister websites.

4

INFORMATION YOU POST ON OUR WEBSITE

Information you send to us by posting to a page, forum, blog or alike on our website, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it at our discretion.

5

WEBSITE USAGE INFORMATION

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. This software is provided by Google Analytics which uses cookies to track visitor usage, and as such Google's privacy policy can be accessed here for further information.

We do not associate such information with an identifiable person, hence no personally identifiable information is ever stored, saved or collected which ensures such data is kept anonymous.

6

FINANCIAL INFORMATION RELATING TO YOUR CREDIT CARDS

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal or a related reputable payment service provider. That page may be dressed in our “livery” or identifiable brand marks and design, but we deliberately do not control the payment information of the credit card details that you enter. As such, our staff and contractors never have access to your personal credit card information.

This policy ensures the highest standards of Payment Card Information (PCI) compliance and Data Security Standards (DSS) are always maintained. This measure has been taken to ensure the strongest security protocol to protect your financial information, and is inline with the international standards of online best practice.

7

CREDIT REFERENCE

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

8

THIRD PARTY ADVERTISING

Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

9

THIRD PARTY CONTENT

Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we may decide not to further correspond with you about it.

10

INFORMATION WE OBTAIN FROM THIRD PARTIES

Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we may decide not to further correspond with you about it.

11

CONTENT YOU PROVIDE TO US WITH A VIEW TO BE USED BY THIRD PARTY

If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither we nor you have no control whatever as to how it is used.

12

COOKIES

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you may be able to use all the functionality of our website. Here are the ways we use cookies:

12.1
to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site may not work at optimal performance;
12.2
to allow essential parts of our web site to operate for you;
12.3
to operate our content management system;
12.4
to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser;
12.5
to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;
12.6
to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase performance. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;
12.7
to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser;
12.8
to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for 30 days, when it will be deleted automatically;
12.9
to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for up to 90 days;
12.10
to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

13

SENDING A MESSAGE TO OUR SUPPORT SYSTEM

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need, or to assist you in answering any questions or queries you may have submitted. We record your request and our or the sellers reply in order to improve our customer service experience to you and our businesses performance.

14

COMPLAINTS

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some or all of the information contained in your complaint to help resolve the matter. It is a matter for our discretion as to whether we do give information, and if we do, what that information is.

15

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. 16.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels using your Top Property Marketplace account login, by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

16

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls web addresses (eg: http://tinyurl.com/jkywz67).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

17

RE-MARKETING

We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.

18

AFFILIATE INFORMATION

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

19

DATA MAY BE “PROCESSED” OUTSIDE AUSTRALIA

Our web sites are hosted in Austalia. We also use outsourced services in countries outside Australia from time to time in other aspects of our business. Accordingly data obtained within Australia may be “processed” outside Australia and data obtained in any other country may be processed within or outside that country.

20

COMPLAINTS PROCEDURE

20.1
If you have a complaint about how we are collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
20.2
If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
20.3
We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.

19

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.